Privacy Policy



We are happy to help. Not 100% satisfied with your item? We will make it right.

To exchange or return an item, here is what you need to know:

You have 90 days after purchase to exchange or return, unless noted in our exceptions. You can return items in-store, for free by mail, or via a scheduled pickup from your home. Please provide your in-store receipt or order number and we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement. Products Return is free.

*Process for return.

Before coming to the store to begin your return, please remember to bring the following:  
       • The item(s) you’d like to exchange or return, including all original packaging and accessories.
       • Any receipts for those items, if available.
If you prefer not to start your return digitally, bring the item(s) you’d like to exchange or return, including all original packaging and accessories, as well as your receipt to the customer service desk at your local Soldswitch store.

Return by mail process: 

Most items purchased at can be returned for free by mail.

To return an item by mail if you have an account:
       1. View your order history in the

  1. Locate the item(s) you’d like to return. 
    a. NOTE: Only items from the same order can be processed in the same return. Multiple items from multiple orders will need to be processed separately. 
           3. Select “Return” or “Replace” for each item and provide a reason for the return. 
           4. Select “Return by mail” to print your return label. 
           5. Package the item(s) along with all original packaging and accessories, then drop it off at USPS or FedEx locations. 
           6. For larger items, you will be prompted with the option to arrange a pickup at your home.
          7. You’ll receive a refund or replacement once we receive the item.

Returns are easy & free

Begin your return digitally for the fastest experience. Return items in-store or by mail.